Training and Technology Coordinator

Job Summary

The Training and Technology Coordinator will be responsible for implementing, managing, and maintaining the statewide National Respite Care Provider Training program and overseeing the launch and ongoing operation of the Tennessee Respite Care Registry. This position will play a central role in recruiting, training, onboarding, and supporting paid and volunteer respite providers to ensure they meet quality and safety standards and remain active in the registry. The Coordinator will also provide technical support, deliver monthly continuing education to volunteers, and collaborate with statewide partners to promote provider participation and caregiver awareness. This role includes regular outreach travel, including one overnight trip per month, to advertise the Respite Care Registry and the National Respite Care Provider Training.

This is a hybrid position based in the Nashville office. During the first three months of employment, the position requires full-time, in-office work (40 hours per week) as part of an initial probationary and onboarding period. Upon successful completion of this three-month probationary period, the employee will be eligible to transition to a hybrid schedule, with a required minimum of two in-office days per week, and additional in-office time or travel as needed.

The position requires reliable transportation for travel to visit partner sites and conduct outreach across the State.  This position requires regular in-state travel, including a minimum of three consecutive overnight stays away from home per month, to conduct outreach at partner sites.

This position includes a six-month probationary assessment period, with a performance review at 90 days and a final review at the six-month mark to assess progress, long-term fit, and success in the role. Continuation in the role is contingent upon meeting established performance standards.

The Tennessee Caregiver Coalition is committed to actively cultivating and preserving a culture of equity, inclusion and connectedness. We strive to create a space that enables everyone to bring their full self to the work and that embraces the full spectrum of humanity.  These values permeate all aspects of our work.

We are committed to equitable hiring, training, promotional practices, and policies. We value the unique contributions people bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, marital status, religion, ability, sexual orientation, and beliefs. We strongly encourage people from underrepresented groups to apply.

Work Schedule Requirements

• Must be available to work up to five evenings per month to provide provider and volunteer trainings and accommodate volunteer schedules.

Key Responsibilities and Measurable Performance Standards

Agency Culture & Leadership

• Maintain a positive, solutions-focused attitude, ensuring:
  • 100% of interactions with staff, volunteers, and partners are respectful, professional, and encouraging
  • Concerns and challenges are addressed constructively, with a focus on problem-solving rather than negativity
  • Personal stress and frustrations are managed in a way that does not negatively impact the workplace environment
• Demonstrate commitment to TCC values in action, ensuring:
  • Decisions, interactions, and leadership actions align with TCC’s mission and values
  • Proactively models agency values in everyday work, including integrity, accountability, and compassion
• Commitment to equity and inclusion, ensuring:
  • Actively participates in agency-wide equity and inclusion efforts
  • Addresses bias and inequities within programs and operations in a thoughtful and proactive manner
  • Ensures staff, volunteers, and program participants feel valued, respected, and included
• Support a collaborative and morale-boosting work environment, ensuring:
  • Encourages teamwork, open communication, and mutual respect among staff
  • Addresses agency morale concerns within two weeks when issues arise
  • Recognizes and celebrates staff successes and program achievements regularly
  • Attends and contributes positively to all staff meetings and agency discussions

Training & Education

• Implement the National Respite Care Provider Training for paid and volunteer respite providers using the TCC’s online platform.
• Develop and deliver monthly continuing education sessions for providers and volunteers, covering topics such as dementia care, sensory-friendly practices, and safety protocols.
• Collaborate with partner agencies and experts to create supplemental training materials and videos on caregiving-related topics.
• Track training completion, competency assessments, and certification renewals.
  
  

Provider Recruitment, Onboarding & Retention

• • Actively recruit paid and volunteer respite providers statewide, with an emphasis on rural and underserved communities.
  • Guide providers through the training, background check, and onboarding process.
  • Maintain ongoing contact with all individuals who complete training to ensure they are successfully added to the registry, secure respite care positions, and remain engaged in the field.

• Monitor provider retention and develop strategies to keep providers active and committed to serving caregivers.
  
  

Technology Management

• • Serve as the primary administrator for the training platform.
  • Oversee the functionality, updates, and data accuracy of the Tennessee Respite Care Registry in partnership with the University of Nebraska.

• Troubleshoot technical issues and provide user support to providers, volunteers, and caregivers accessing the registry or training platform.
  
  

Collaboration, Outreach & Travel

• Work with statewide partners, including state agencies, universities, and community organizations, to promote the registry and training opportunities.
• Assist in outreach campaigns to raise awareness of respite resources among caregivers and potential providers.
• Conduct monthly outreach trips, including one overnight trip per month, to promote the Respite Care Registry and the National Respite Care Provider Training at conferences, community events, and partner meetings.
• Participate in regular team meetings and contribute to project planning and evaluation activities.

Program Administration & Compliance

• Track and maintain accurate data for all programs, ensuring:
  • 100% of volunteer, caregiver, and provider participation data is entered within 24 hours of events or interactions.
  • Volunteer, provider, and program reports are submitted with 100% accuracy.
• Provide regular program updates for board reporting by:
  • Submitting 2–4 bullet points monthly that highlight program outcomes, wins, and activities
  • Ensuring updates are written in the third person and submitted by noon on the second Monday of each month
  • Maintaining a 100% on-time submission rate for monthly updates
• Facilitate surveys of volunteers, caregivers, and providers twice per year, ensuring:
  • Surveys are administered on schedule.
  • Survey data is compiled and submitted to the Programs and Development Director within two weeks of collection.
• Assist in organizing one large Caregiver Appreciation event in November, securing at least five sponsors/partners for event support.

Community Outreach & Awareness

• Conduct at least 12 presentations per year to raise awareness of TCC services and recruit volunteers.
• Represent TCC at at least six community events per year to network and build relationships with partner organizations.

Other duties as assigned

Probationary Period & Performance Reviews

This position includes a six-month probationary period, with: 

• 90-day performance review to assess progress and identify areas for support.
• Six-month final review to evaluate long-term fit and success in the role.
• Continuation beyond the probationary period is contingent on meeting the above performance expectations.

Qualifications

Required:

• Minimum 3 years of experience in program coordination, training, or workforce development.
• Strong technology skills, including database management and Microsoft Office Suite.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience working with diverse populations, including rural and underserved communities.
  
  

Preferred:

• Experience in caregiver support, respite services, or disability/aging services.
• Familiarity with the National Respite Care Provider Training curriculum.
• Knowledge of HIPAA and data privacy best practices.
• Background in volunteer coordination and adult learning principles.

Compensation & Benefits

• Salary: $50,000
• Health & dental insurance
• Retirement plan
• $500 wellness stipend
• Paid time off & flexible work environment
• Professional development opportunities
• Supportive, wellness-focused workplace culture

How to Apply

Send cover letter and resume to megan.schwalm@tncaregiver.org